1. Manager approves the expense report but report gets escalated to next Manager for approval:
a. This happens if the Manger for the Employee doesn't have approval authority on the cost center to which employee belongs.Setup the approval limit for the Manager on the correct cost center.
b. Employee submits the Expense report not to his direct manager but to another Manager who doesn't have approval authority. Verify the Manager at Employee record and Withdraw the expense report, submit to correct Manager.
2. Employee gets the error while submitting the expense report to a Manager “Approver not found”
a. Verify if the Manager employee record is active and its not end dated.
b. Verify if the Manager has Oracle User with iExpenses responsibility.
c. Verify if the Oracle User record is associated with correct Employee record for the Manager.
3. Employee or Manager doesn't receive the workflow Notifications
a. Verify if correct email address is populated at Employee record.
b. Verify if the correct email address is populated at Oracle User.
4. Employee not able to see the correct iExpense details when he select the iExpense responsibility
a. Verify if the Oracle User record is associated with correct Employee record.